I have to disable to Windows Hello first because when it is enabled, the option is grayed out and says "Windows Hello is preventing some options from being shown". The only work around I have found to get it to go to sleep is to disable the Windows Hello face recognition sign in, and instead go with a PIN, and then change the "Require sign-in" option for "If you've been away, when should Windows require you to sign in again?" to NEVER. So essentially, I can't put my computer to sleep, or even have it turn the screen off after inactivity properly. Same thing whether on battery or plugged in. However, as soon as the screen turns off after the 5 minutes, it pops up the Sign in screen and sits there searching for my face again. Plugged in option is set to turn the screen off after 10 minutes and go to sleep after 2 hours. Lastly, I have the screen set to turn off after 5 minutes on battery and go to sleep after 15. The same thing happens if I click the windows icon, select power, and then select "Sleep".Īlso, if I close the lid which is set to put the computer to sleep, the fans continue to run and the computer does not go to sleep. I can press the button again and the same thing happens over and over. However, when I do, the screen goes black but then immediately the Sign in screen comes back up and the camera is searching for my face to sign in.
On my Razer laptop with the new 1165G7 processor, I have my power button set to put my computer to sleep when I press it.
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